More Patients, Less Paperwork

Nick Gabriele, Director of Noterro, has been leading the company to greater heights since May 2012. With his vision and 10+ years of expertise, Noterro has become a leading practice management software that offers users an innovative platform for storing notes, tracking appointments, and managing their practice. Noterro was born out of the need to create a more efficient way to manage paper charts at Ontario College of Health and Technology, which Nick owned.

Episode Highlights:

1:54 – Too much paperwork. “I owned a school at one time. Back in the day, there wasn't a lot of practice management software other than out of the box, not a lot of SaaS companies. The notes were piling up when we're doing our public clinic, and we had to find a solution to get rid of the notes. That's what got us into this space and here we are today.”

2:52 – Geo-Fencing. “When you talk to people and realize they use a practice management software like Noterro and they find workarounds when they're working with a mobile practice. One of the biggest challenges is that they're going from one part of the city to another, and they have no way to fence that city in actually. If you list yourself as a mobile practitioner in the city of Philadelphia, you could be all over and outside of that city. The first thing we solved is a geo fence, so you can actually create service areas to contain where you want to be booked. That was the probably the biggest thing that we did.”

4:09 – Scheduling within the right parameters. “If I'm a brand-new patient, I have to put my address in before you can do anything to determine even if you service my area. We don't even expose the service area, so it's not like they can game the system to get an appointment within your service area. We determine if you're in the service area first. If you're not, then you have to contact the clinic to see if they'll even come out to see you. That's very first step.”

5:02 – Helpful tools, for the patient and the doctor. “It's not just trying to geofence someone in. There's a lot of really cool tools that we have with this. For example, I'm a brand-new patient of yours and you're driving out to me. You can just summarize the form. We send it through AI. It will summarize it in natural language and, as you're driving, you can listen to what that summary form basically is. If someone said I've all of a sudden just had rapid weight loss, it'll probably flag that. I've gone to a lot of allied health practitioners where they didn't even read the form. The summary saves you time from reading it and by the time you get to their house, you know exactly what you’re going into. The next phase is actually looking and evaluating it, even from an efficacy standpoint. Does my treatment that I'm performing have a health score outcome that I can measure and analyze with large amounts of data? Before this, it was a lot harder to analyze the data. With these tools, presumably we're going to be able to inject AI to at least come up with outcomes and efficacy. As you know, if you can prove that what you're doing is relevant, not only from an insurer standpoint but from a marketing standpoint, it's really beneficial for the user.”

22:12 – The future of AI within the medical profession. “The medical profession doesn't do a good job at taking this data from all over the place and bringing it together while AI consolidates that data very well. I think it's going to be able to look at the different ways you're treating and, based on how the patients present themselves with physical findings, AI can suggest approaches for better treatment procedures and interventions. At the end of the day, it's the outcome of the patient. Not that there is some animated dollar sign, and you have to keep them in your practice. Because if you're practicing to actually have an outcome and you're thinking of the patient first, this is what it could do. This is what is so exciting about how healthcare is moving”

29:15 - "'I wish I had more paperwork to do,' said no one ever." “Just quickly to wrap this up, we want to keep people out of our platform. We don't want you bogged down because it doesn't matter what type of practitioner you are. You want to be doing the things that you want to be doing, which is treating patients.”

Episode Resources:

Noterro’s Website